Careers


United Concierge Medicine is creating a new, modern day ER. With the push of a button our Virtual ER gives patients the care they need, when they need it the most, without leaving the comfort of there home. Be part of our fast growing, mission driven team and help us transform emergency medicine.

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What We Do

Healthcare Change

Be part of healthcare change.

For over 50 years acute care has been driven by emergency rooms within the 4 walls of buildings like hospitals and urgent cares. UCM's Virtual ER is changing how emergency medicine is delivered.

Help

Help people in their greatest time of need.

UCM's unique approach to emergency medicine accepts all patients no matter what acute medical problem they are facing. We then treat or triage them to ensure they always get the right care, at the right place, at the right time.

Challenge

Be challenged as an individual while being part of a unique team.

UCM's Virtual ER leverages the power of teamwork. Emergency Medicine is a team sport and when individuals are challenged to do amazing work within a team environment, great things are accomplished.

Tech

Use and build innovative technology.

Backed by a data driven approach, UCM leverages technology and data analytics to deliver a model of care that builds longterm sustainable healthcare change.

Testimonials from Our Team


“United Concierge Medicine’s Virtual ER is not only changing healthcare but has a demonstrated visionary understanding of what can and will work.”

- Ester Horowitz ,VP of Strategic Partnerships

“At UCM I know we are making it so much more convenient as in less time consuming and cost effective for the patient.  I love my job because I know what it is like to be a mom and trying to care for myself or my family.”

- Jen Squires, Office Manager
 

“I love the follow through. In the ER we essentially "treat them and street them" rarely finding out how a patient makes out. Now I can follow my patients from start to finish.”

- Danielle Wright, Physician Assistant
 

“UCM has not only allowed me to work from home, but I have also been able to practice the best, most rewarding emergency medicine of my career.”

- Michael Ungerland, Physician Assistant
 

"Working with United Concierge Medicine has been a great experience. Initially I was slightly skeptical and worried there were some limitations without examining patients, but the use of video and photo sharing improves our capabilities greatly."

- Joe Vukovic, MD
 

“It's a breath of fresh air to know you are making a positive impact in an organization and individuals' lives.”

- Laura Balogh, VP of Benefits and Partners
 

“Being involved within a lot of aspects of the company I get to experience first hand the impact the company has on clients and on our own employees. It's great to work for a company where upper management really supports the mission they are driving for and instills support and inspiration in their employees to do the same.”

- Brendan Duffy, Client Relation
 

Available Positions


Operations Director

  • Be part of health care change
  • Lead a dynamic ER operations team
  • Be on the cutting edge of innovative technology
  • Join a team-oriented organization
  • Competitive salary and benefits
APPLY

Job Description

Operations Director - United Concierge Medicine is a rapidly growing 24/7 virtual Emergency Room. We are seeking an Operations Director who will be responsible for managing daily and strategic non-clinical operations of care delivery functions. This will include achieving the company’s daily operational and strategic goals.

Job Requirements

Qualified candidates will be Bachelor’s-prepared Registered Nurses or hold a Master’s Degree in Business or Health Care Administration. A minimum of ten years of experience in the medical field, with at least five years of managerial and strategic leadership experience is required.

In addition, the following experience is desirable:

  • Background in emergency medicine.
  • Strong ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly.
  • A proven track record of effective management of large medical organization teams through results-driven leadership.
  • Experience with Telemedicine and call center operations.

As this position oversees employees who staff a 24/7/365 call center, the ability to oversee varying shifts is required.

This position is based in UCM’s Troy, New York headquarters.

SPECIFIC DUTIES
  • Responsible for the operations of the call center, Care Coordinators, and Operations Team.
  • Analyze operational procedures, provide detailed solutions to improve effectiveness and efficiency, and implement change.
  • Lead the recruiting, interviewing, hiring, scheduling, evaluation, and retention of Operations Team members and Care Coordinators.
  • Foster effective communications and relationships with and between care providers and operations staffs to achieve maximum operational effectiveness and customer satisfaction.
  • Analyze, improve, and implement Operations Team education and training programs.
  • Organize, evaluate, update, and integrate company guidelines to assure continued compliance with applicable State and Federal regulations and statutes.
Operational Excellence, Effectiveness, and Efficiency
  • Promote excellence in customer service.
  • Create metrics and reports that summarize the results of operations, education, training, and technical and professional service strategies.
  • Define, track, analyze, and report Key Performance Indicators (KPIs). Lead remediation efforts when UCM standards are not met.
  • Responsible for review of patient satisfaction surveys and follow up, as needed, in conjunction with the Clinical Director.
  • Implement continuous process improvement concepts and policy compliance processes.

Channel Partner Marketing and Engagement Director (CPM)

  • Be on the cutting edge of innovation for health plans, employers and patients
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing sales and marketing team
  • Competitive salary and benefits
APPLY

Job Description

Channel Partner Marketing and Engagement Director (CPM) - UCM is a rapidly growing digital health platform with Emergency Medicine class triage, navigation, and treatment. We are seeking an Employer Channel Partner Marketing and Engagement Director who is responsible for driving engagement defined as visits through active partner channel development, marketing and education within health plans commercial business lines. This position follows the direction of senior management for creating and implementing strategies designed to demonstrate the features and benefits of the UCM’s products and services to achieve company goals in the health plan employer market. This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious digital health company.

Job Requirements

Education: A bachelor’s degree, preferably in business, marketing, technology, healthcare, or finance. Relevant, significant health plan or employee benefit broker industry experience may serve as a substitute for the education requirement. Experience: A minimum of 5 years of experience in marketing or business development in the field of employee benefits or health insurance; or an MBA in a related field with a minimum of 2 years of employer group or employee benefit experience. In addition, the following experience is desirable: Experience in utilizing performance indicator metrics. Experience in tech-enabled healthcare service models. Experience in direct selling and presentations to employer group and distribution partner customers. Experience in business to business technology marketing and advertising. This position is based in UCM’s Troy, New York headquarters.

EMS Business Development Director

  • Be on the cutting edge of innovation for EMS agencies, health plans and patients
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing sales and marketing team
  • Competitive salary and benefits
APPLY

Job Description

EMS Business Development Director - UCM is a rapidly growing digital health platform with Emergency Medicine class triage, navigation, and treatment. The EMS Business development director is responsible for driving company success through active EMS business development, marketing, market penetration, and utilization. This position follows the direction of the executive team for creating business development strategies designed to facilitate adoption of Virtual ER EMS treat-at-home and alternate destination programs to achieve increased revenue and profitability. This position includes overall responsibility for business development, marketing, sales capture, conversion to revenue, and account growth of EMS agency contracts within the assigned regions. EMS Business development director reports directly to the Chief Executive Officer.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious digital health company.

Job Requirements

Experience: A working knowledge of emergency medical services policy and operations and a minimum of five years of experience in business development or marketing in a related field. An advanced degree in a related field my substitute for three years of experience.

An understanding of the interface between public safety, emergency medical services, and the broader health care system is desirable.

This position requires impeccable organizational skills, an exemplary work ethic, a proven track record of effectively interacting with the executive team, the ability to effectively and strategically lead projects, and the team-oriented persona to collaborate with a broad group of constituents and stakeholders.

The candidate must be versatile, action and results-oriented, ethical, an excellent communicator, technologically savvy, and data driven. The successful candidate must have a desire to be part of health care change, a comfort with innovation and disruption, and understand the vision of helping people get the right care, in the right place, at the right time.

Apply