Careers


UCM Digital Health is creating a new, modern-day ER. With the push of a button our Virtual ER gives patients the care they need, when they need it the most, without leaving the comfort of there home. Be part of our fast growing, mission driven team and help us transform emergency medicine.

Heart Rate

What We Do

Healthcare Change

Be part of healthcare change.

For over 50 years acute care has been driven by emergency rooms within the 4 walls of buildings like hospitals and urgent cares. UCM's Virtual ER is changing how emergency medicine is delivered.

Help

Help people in their greatest time of need.

UCM's unique approach to emergency medicine accepts all patients no matter what acute medical problem they are facing. We then treat or triage them to ensure they always get the right care, at the right place, at the right time.

Challenge

Be challenged as an individual while being part of a unique team.

UCM's Virtual ER leverages the power of teamwork. Emergency Medicine is a team sport and when individuals are challenged to do amazing work within a team environment, great things are accomplished.

Tech

Use and build innovative technology.

Backed by a data driven approach, UCM leverages technology and data analytics to deliver a model of care that builds longterm sustainable healthcare change.

Testimonials from Our Team


“United Concierge Medicine’s Virtual ER is not only changing healthcare but has a demonstrated visionary understanding of what can and will work.”

- Ester Horowitz ,VP of Strategic Partnerships

“At UCM I know we are making it so much more convenient as in less time consuming and cost effective for the patient.  I love my job because I know what it is like to be a mom and trying to care for myself or my family.”

- Jen Squires, Office Manager
 

“I love the follow through. In the ER we essentially "treat them and street them" rarely finding out how a patient makes out. Now I can follow my patients from start to finish.”

- Danielle Wright, Physician Assistant
 

“UCM has not only allowed me to work from home, but I have also been able to practice the best, most rewarding emergency medicine of my career.”

- Michael Ungerland, Physician Assistant
 

"Working with United Concierge Medicine has been a great experience. Initially I was slightly skeptical and worried there were some limitations without examining patients, but the use of video and photo sharing improves our capabilities greatly."

- Joe Vukovic, MD
 

“It's a breath of fresh air to know you are making a positive impact in an organization and individuals' lives.”

- Laura Balogh, VP of Benefits and Partners
 

“Being involved within a lot of aspects of the company I get to experience first hand the impact the company has on clients and on our own employees. It's great to work for a company where upper management really supports the mission they are driving for and instills support and inspiration in their employees to do the same.”

- Brendan Duffy, Client Relation
 

Available Positions


Channel Partner Marketing and Engagement Director (CPM)

  • Be on the cutting edge of innovation for health plans, employers and patients
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing sales and marketing team
  • Competitive salary and benefits
APPLY

Job Description

Channel Partner Marketing and Engagement Director (CPM) - UCM is a rapidly growing digital health platform with Emergency Medicine class triage, navigation, and treatment. We are seeking an Employer Channel Partner Marketing and Engagement Director who is responsible for driving engagement defined as visits through active partner channel development, marketing and education within health plans commercial business lines. This position follows the direction of senior management for creating and implementing strategies designed to demonstrate the features and benefits of the UCM’s products and services to achieve company goals in the health plan employer market. This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious digital health company.

Job Requirements

Education: A bachelor’s degree, preferably in business, marketing, technology, healthcare, or finance. Relevant, significant health plan or employee benefit broker industry experience may serve as a substitute for the education requirement. Experience: A minimum of 5 years of experience in marketing or business development in the field of employee benefits or health insurance; or an MBA in a related field with a minimum of 2 years of employer group or employee benefit experience. In addition, the following experience is desirable: Experience in utilizing performance indicator metrics. Experience in tech-enabled healthcare service models. Experience in direct selling and presentations to employer group and distribution partner customers. Experience in business to business technology marketing and advertising. This position is based in UCM’s Troy, New York headquarters.

EMS Business Development Director

  • Be on the cutting edge of innovation for EMS agencies, health plans and patients
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing sales and marketing team
  • Competitive salary and benefits
APPLY

Job Description

EMS Business Development Director - UCM is a rapidly growing digital health platform with Emergency Medicine class triage, navigation, and treatment. The EMS Business development director is responsible for driving company success through active EMS business development, marketing, market penetration, and utilization. This position follows the direction of the executive team for creating business development strategies designed to facilitate adoption of Virtual ER EMS treat-at-home and alternate destination programs to achieve increased revenue and profitability. This position includes overall responsibility for business development, marketing, sales capture, conversion to revenue, and account growth of EMS agency contracts within the assigned regions. EMS Business development director reports directly to the Chief Executive Officer.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious digital health company.

Job Requirements

Experience: A working knowledge of emergency medical services policy and operations and a minimum of five years of experience in business development or marketing in a related field. An advanced degree in a related field my substitute for three years of experience.

An understanding of the interface between public safety, emergency medical services, and the broader health care system is desirable.

This position requires impeccable organizational skills, an exemplary work ethic, a proven track record of effectively interacting with the executive team, the ability to effectively and strategically lead projects, and the team-oriented persona to collaborate with a broad group of constituents and stakeholders.

The candidate must be versatile, action and results-oriented, ethical, an excellent communicator, technologically savvy, and data driven. The successful candidate must have a desire to be part of health care change, a comfort with innovation and disruption, and understand the vision of helping people get the right care, in the right place, at the right time.

Salesforce Administrator

  • Oversee a Salesforce.com Health Cloud Org supporting Telemedicine
  • Be on the cutting edge of innovative technology
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing technology team
  • Competitive salary and benefits
APPLY

Job Description

Salesforce Administrator - UCM Digital Health is a rapidly growing telehealth platform with Emergency Medicine class triage, navigation, and treatment. We are seeking a Salesforce Administrator who will be responsible for supercharging a world-class Salesforce org.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious telemedicine platform.

This position is an early-stage technology role in an established company. While we’ll be growing the team, you’ll also be the team; come in with sleeves rolled up ready to do whatever is necessary. Together we will deliver the technology solutions to make UCM a stellar success.

Job Requirements

The Salesforce Administrator will lead the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform.

The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Care Coordination, Provider Workflows, Patient Engagement and our core business processes. This role is part technical project manager, part administrator and part Salesforce analyst.

The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our Health Cloud platform and core business platform.

KEY DUTIES & RESPONSIBILITIES

  • Serve as primary system administrator for the Salesforce.com Health Cloud environment with 60+ users
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage Salesforce.com data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests
  • Work with our business and technology teams to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development team
  • Work independently with members of the user community to define and document development requirements

SKILLS REQUIRED

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

EXPERIENCE REQUIRED

  • Minimum two years of experience as a Salesforce.com administrator
  • Experience with Health Cloud a plus
  • Salesforce.com Admin (ADM201 and ADM211) certified
  • Sales Cloud, Service Cloud, Health Cloud and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Previous experience working in a SCRUM or agile environment preferred

UI/UX Designer

  • Be on the cutting edge of innovative technology
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing technology team
  • Competitive salary and benefits
APPLY

Job Description

UI/UX Designer - UCM Digital Health is a rapidly growing telehealth platform with Emergency Medicine class triage, navigation, and treatment. We are seeking a UI/UX Designer who will internalize the hopes and frustrations of patients and providers and translate them into wow! experiences for our users.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious telemedicine platform.

This position is an early-stage technology role in an established company. While we’ll be growing the team, you’ll also be the team; come in with sleeves rolled up ready to do whatever is necessary. Together we will deliver the technology solutions to make UCM a stellar success.

Job Requirements

We are looking for UI/UX Designer responsible for creating personal, intimate, resonant mobile and web-based experiences that marry the best of digital experiences with the complex needs of accessing and navigating the US Healthcare environment.

You will be responsible to internalize a deep understanding of the particular frustrations individuals face when interacting with the healthcare system; then responding with user experiences that wow! patients, leaving them raving about the ease, simplicity, and caring experience that healthcare should be.

KEY DUTIES & RESPONSIBILITIES

  • Research, define, and validate archetypes and personas that reflect the patient and provider users who leverage our platform.
  • Develop and validate an Information Architecture that captures the key healthcare concepts.
  • Translate cumbersome and arcane healthcare and health insurance constructs into resonant, meaningful and actionable user experiences.
  • Develop UI components including style guides, collateral, wireframes, design elements, and completed designs.
  • Develop HTML/CSS/JavaScript implementations of designs.
  • Work with development teams to communicate UI designs and design intent, and then validate implementations against the designs.
  • Communicate daily with end users, customers, internal and external stakeholders.
  • Monitor user adoption including features that are or are not being leveraged to the extent expected or necessary.
  • Support multiple form factors, including mobile, laptop/desktop, as well novel device and health data collection systems.

REQUIRED EXPERIENCE & SKILLS

  • 3+ Years of experience in UI and UX design and development
  • Expert in the use of commercial design, graphics tools and platforms
  • Experience working in UI/UX design on commercial software, SaaS, or related applications.
  • Experience with enterprise systems and B2B solutions a plus.
  • BA/BSc; Concentration in Computer Science, Graphic Design, or related disciplines a plus.
  • Understanding of user behaviors, drivers and turnoffs, motivators, and roadblocks
  • Knowledge or behavioral economics and principles of decision and choice a plus.
  • Strong written and verbal communications
  • The ability to articulate and defend design recommendations
  • Commercial knowledge of health care or health insurance a plus
  • Experience creating storyboards and wireframes
  • Ability to work independently and prioritize and schedule tasks

Technical Architect

  • Define the technical architecture of telehealth platform
  • Be on the cutting edge of innovative technology
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing technology team
  • Competitive salary and benefits
APPLY

Job Description

Technical Architect - UCM Digital Health is a rapidly growing telehealth platform with Emergency Medicine class triage, navigation, and treatment. We are seeking a Technical Architect to define and realize the technical capabilities that will delight our customers and power our growth.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious telemedicine platform.

This position is an early-stage technology role in an established company. While we’ll be growing the team, you’ll also be the team; come in with sleeves rolled up ready to do whatever is necessary. Together we will deliver the technology solutions to make UCM a stellar success.

Job Requirements

We are looking for a Technical Architect to design the structure of our telehealth platform and oversee programs to ensure the proper architecture is implemented.

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We’d also like you to have hands-on experience on software development and be able to manage complex programs.

Your goal will be to ensure our internal IT framework operates properly.

KEY DUTIES & RESPONSIBILITIES

  • Understand company needs to define system specifications
  • Plan and design the structure of a technology platform supporting telehealth
  • Apply sound principles in the implementation and integration of Salesforce with both other COTS solutions as well as custom applications
  • Communicate system requirements to software development teams
  • Evaluate and select appropriate software or hardware and suggest integration methods
  • Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
  • Assist with solving technical problems when they arise
  • Ensure the implementation of agreed architecture and infrastructure
  • Address technical concerns, ideas and suggestions
  • Monitor systems to ensure they meet both user needs and business goals

REQUIRED EXPERIENCE & SKILLS

  • Proven experience as a Technical Architect
  • Hands-on experience with software development and system administration
  • Experience in project management and service-oriented architecture (SOA)
  • Experience with Salesforce as a solution delivery platform a plus
  • Experience with mobile-first development, native applications, and delivery of solutions supporting multiple end-user form factors
  • Knowledge of selected coding languages (Apex, JavaScript, PHP, SQL)
  • Expert knowledge of relational databases and SQL
  • Familiarity with various operating systems (e.g. Windows, UNIX)
  • Experience delivering solutions on top of AWS services including EC2, S3, RDS, WAF, and VPN
  • Significant experience in cloud delivery models: SaaS, PaaS, IaaS
  • Experience defining and supporting DevOps pipelines
  • Priority focus on metrics-based development, operations, and product performance
  • Excellent communication skills
  • Problem-solving aptitude
  • Organizational and leadership skills
  • BSc/BA in Computer Science, Engineering or a related field

Product Manager

  • Be on the cutting edge of innovative technology
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing technology team
  • Competitive salary and benefits
APPLY

Job Description

Product Manager - UCM Digital Health is a rapidly growing telehealth platform with Emergency Medicine class triage, navigation, and treatment. We are seeking a Product Manager who will be responsible for realizing the product capabilities and features to delight our customers and propel our enterprise.

This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious telemedicine platform.

This position is an early-stage technology role in an established company. While we’ll be growing the team, you’ll also be the team; come in with sleeves rolled up ready to do whatever is necessary. Together we will deliver the technology solutions to make UCM a stellar success.

Job Requirements

The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

The Product Manager is responsible for a having a comprehensive mastery of all elements, capabilities, and features of the product suite. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

KEY DUTIES & RESPONSIBILITIES

  • Define the product strategy and roadmap
  • Deliver product requirement documents with prioritized features and corresponding justification
  • Work with external third parties to assess partnerships and licensing opportunities
  • Maintain regular and frequent dialogues with prospects and customers on wants, needs, and feature feedback
  • Establish and chair customer user groups
  • Run beta and pilot programs with early-stage products and samples
  • Be an expert with respect to the competition
  • Act as a leader within the company

REQUIRED EXPERIENCE & SKILLS

  • Minimum of 5 years of experience as a product manager
  • Demonstrated success defining and launching excellent products
  • 3+ years of job experience in the SaaS enterprise software market
  • Experience with platform solutions that support both user-centric and API-centric interactions
  • Excellent written and verbal communication skills
  • Bachelor’s degree (MBA preferred)
  • Technical background, with experience in data, analytics, and product capabilities
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority
  • Must be able to travel 25% of the time
  • Examples and at least one sample of an effective document delivered in the past

Apply