Call us now at 1-844-4-VIP-DOC (1-844-484-7362)

"The New Front Door of Healthcare"

About Us.

UCM is fixing acute care and creating a brand for its clients that stands for quality, compassionate and personal acute care. For over 100 years acute care has not been disrupted, until now. ER’s, urgent cares and random telemedicine care are all slightly cheaper versions of the same broken solution. Emergency medicine expertise that provides comprehensive and personal healthcare truly changes the front door of our healthcare system. We treat simple to complex medical problems and do so with a provider run and owned care team not random network outsourced services and by creating personal relationships with patients. We are able to order labs/x-rays, make referrals to the right specialists and our care team follows up with patient on every case. With 99% patient satisfaction, 99% business renewal, 40% utilization and a 5 to 1 ROI, our clients are building a foundation of healthcare change. Workers' Compensation and Mental Health coverage are also available to round out a full suite of concierge services. Our business to business solutions allow any organization to leverage our providers, technology and expertise to provide virtual concierge care under their brand.

Our organization is one of just a handful of organizations in the entire country that is accredited by the American Telemedicine Association for our quality, transparency and security. We provide a group of dedicated concierge providers that become experts in delivering our clients concierge solutions and use the latest technology to optimize efficiency.

Each of you should use whatever gifts you have received to serve others, as faithful stewards of God’s grace in its various forms.”

-1 Peter 4:10

Meet Your Co-founders

Michael R. Bibighaus, M.D.

Michael R. Bibighaus, M.D.

President & Chief Medical Officer

Dr Michael Bibighaus is a board certified emergency physician who has been practicing in the Capital District for more than 10 years. He grew up in Clifton Park, NY. As the son of a nurse and chemical engineer he knew he always wanted to pursue a career in Medicine. He went on to study biomedical engineering and economics at The Johns Hopkins University during which time he was also a member of the soccer team. He had the honor of staying at the school to earn his medical degree. Dr Bibighaus completed his postgraduate training at the world-renowned Johns Hopkins Hospital where he was Chief Resident of Emergency Medicine. Following residency he moved back to Clifton Park and has worked in Albany and Troy. He has been the Assistant Director of Emergency Medicine for a local emergency department for 8 years. He has also been the Medical Director of EMS services at the Times Union Center and a founding member of a national telemedicine company. He has also had the tremendous privilege of participating in medical missions to Cameroon and Kenya.

On a more personal level, Dr Bibighaus has been married to his beautiful and talented wife for 8 years. They are the proud parents of 4 children and have helped raise 2 foster children. When not playing with his children he enjoys running, soccer, basketball and skiing. They are all active members of church and enjoy serving in many different capacities. Dr Bibighaus knows he has been tremendously blessed in his life and hopes to be a blessing to those whom his path crosses. Contact Dr. Michael Bibighaus at 1-844-484-7362.

Keith D. Algozzine, PA – C

Keith D. Algozzine, PA – C

Chief Executive Officer

Keith Algozzine is a board certified Physician Assistant and co-founder and CEO of United Concierge Medicine and Management (UCM). Before creating UCM he has been the Chief PA of Emergency Medicine for St. Mary's Hospital in Troy, NY as well as part of the national ER start up management team for Pegasus Emergency Medicine. He was also a co-founding member and Director of Patient Services for a nationwide telemedicine company. Keith has been recognized by the the Albany Business Review as a 40 under 40 award winner and was instrumental in UCM being awarded the 2017 CEG Lift Off technology award. Keith currently represents United Concierge Medicine on the American Telemedicine Association Accreditation Advisory Board and has been appointed as a member/advisor to the Clinical Practice Guidelines Committees dealing with telemedicine considerations in the practice areas for primary care and urgent care. He now leads a team of telemedicine experts who are changing the way healthcare is delivered at United Concierge Medicine.

Keith grew up in a small country town in the Catskill Mountains and currently resides in Averill Park. He is married to an amazing and beautiful woman and has 3 wonderful children that he cherishes. When he is not working, you can often find him coaching on the sidelines of his children’s CYO basketball or Little League baseball teams. His faith in God guides his decisions in both his personal and professional life. Contact Keith Algozzine at 1-844-484-7362

Meet More Of Your Providers And Leadership Team

Rick Hirsh

Chief Strategic Officer

Rick brings UCM executive management experience, primarily in knowledge driven and technology enabled services companies. As a former Chief Executive Officer, active investor, and advisor in the mid-market, Rick helps build and fund companies with significant growth trajectories. Previously, Rick won the regional competition for Ernst & Young’s prestigious Entrepreneur of the Year, and Rick’s companies have consistently been recognized for growth by Inc. 500, Deloitte Fast 50, and other national analysts. In 2013, Rick founded Reclinata Group, an organization dedicated to building value through investment and operational advisory services. He has been active on multiple Boards of Directors, as well as Advisory Boards, for both national and global enterprises. Rick graduated from Brown University and later earned his MBA at New York University’s Stern School of Business.

Mark Burroughs

Chief Financial Officer

As an executive level financial manager, Mark brings a wealth of experience to UCM in all aspects of financial management, including as Chief Financial Officer of public and PE backed companies. Mark is able to leverage his experience in finance, operations, mergers & acquisitions and compliance to help companies grow profitably and generate cash. Over the last 25 years, Mark has worked for four companies, three of which were successfully sold. Mark started his career at Deloitte, rising to Senior Manager before leaving to pursue a corporate career. Mark has worked in a variety of industries such as biotechnology, financial services, professional services and distribution. Mark is a Certified Public Accountant and a member of the American Institute of Certified Public Accountants. Mark graduated from Montclair State University.

Dr. Bret Wood, DO

Medical Director

Dr. Bret Wood is a board certified emergency physician, with privileges at Ellis Hospital, Albany Medical Center, and Landmark Health.  He has worked in emergency medicine since 1992 as a volunteer, nurse aide, and now physician.  Dr. Wood also serves as medical director for civilian EMS and law enforcement agencies.  In addition, Dr. Wood has been a member of the New York Air National Guard for the past 15 years.  He is from Hudson Falls, NY and currently resides in Wilton, NY. He now brings his leadership and expertise to United Concierge Medicine.

Dr. Taylor Spencer, MD, MPH, FACEP

Medical Director

Taylor is a residency trained emergency physician and board certified by the American Board of Emergency Medicine.  He is a fellow of the American College of Emergency Physicians (FACEP). He has also earned a Masters in Public Health (MPH) degree.  For four years, he was an attending physician at Albany Medical Center and is an assistant professor for Albany Medical College.  He currently works for the Department of Emergency Services at Ellis Hospital, and has affiliations with Albany Medical Center and Glens Falls Hospital.  He now provides expert telemedicine care with the Upstate Concierge Medicine team.

Cindy Bornt FNP-BC

Patient Care Specialist

With an extensive background in emergency and trauma medicine, Cindy graduated from Sage Graduate School as a family nurse practitioner in 1995 with honors. Cindy has more than 20 years of diverse nurse practitioner experiences, including family practice, hospitalist and emergency medicine, and surgical first- assisting in the areas of orthopedic, general, vascular and plastic surgery. Cindy is verified in surgical assisting and is board certified as a family nurse practitioner by ACCN. Cindy now brings her emergency medicine expertise and patient dedication to the UCM team.

Danielle Wright, PA-C

Patient Care Specialist

Danielle Wright is a board-certified physician assistant and patient care specialist for United Concierge Medicine. After graduating from Albany Medical College in 2007 with a master of science degree, she was awarded the Pi Alpha Award for National Physician Assistant Honor Society. This prestigious award is given in recognition of significant academic achievement, leadership, research, community/professional service, and the encouragement of a high standard of character in the physician assistant field. Danielle began her career in emergency medicine where she has since maintained credentialing at St Mary's and Samaritan Hospitals in Troy NY and Albany Memorial Hospital in Albany NY. In addition to emergency medicine Danielle also specializes in general surgery. Danielle now brings her expert compassionate care to the UCM.

Lauren Algozzine, RN

Chief Operating Officer

Lauren is a Registered Nurse who graduated from the Samaritan School of Nursing. Right after graduation, Lauren worked at St. Peter’s Hospital on one of the cardiac unit. She then left to pursue a career in Emergency Medicine at St. Mary's Hospital where she quickly became the charge nurse of the department. During her 7 years in the ER, Lauren was a member of the QI committee and ED leadership committee. She began her journey with UCM as the Director of Client Services where she managed hundreds of UCM accounts and tens of thousands of patients. Now as COO she leads a team of dedicated staff in providing a concierge level of services for all business partners and patients.

Laura M. Balogh

Vice President Benefits & Partner Development

For over 30 years, Laura primarily spent her career negotiating, implementing and managing employee benefits for NYS’ largest public sector union and the 3rd largest health plan in the nation. She expanded her oversight to include over 1,200 local government municipalities and private sector employers and doubled the size of her Department. During her tenure, Laure created and served as Fund Manager for a labor/management Taft-Hartley Welfare Fund. She brings a wealth of benefit knowledge and a passion for finding solutions to the health care delivery system. Laura is a licensed Life/Accident & Health Insurance Agent and Broker and has served on various Boards, NYS Task Forces and Coalitions, including the New York State Public Sector Coalition on Health Benefits and the Capital District Health Care Coalition. She also served as part of the faculty for the International Foundation of Employee Benefit Plans and currently participates with the National Association of Health Underwriters.

Michael Ungerland, PA-C

Director Clinical Services

Michael Ungerland is a board certified physician assistant and Director of Clinical Services for United Concierge Medicine and Management. He has participated in the leadership of Emergency Department operations for Pegasus Emergency Medicine across New York State including St. Mary's Hospital in Troy and Bassett Healthcare. Michael has also served the region in dermatology and orthopedics while maintaining a 12 years presence in Emergency Medicine and is currently a fully credentialed Emergency Medicine physician assistant at Albany Medical Center maintaining certification in Advanced Trauma Life Support, Advanced Cardiovascular Life Support, and Pediatric Advanced Life Support. Michael now brings his expertise and dedication to the UCM leadership team.

Dr. Joe Vukovic, MD

Patient Care Specialist

Dr. Joe Vukovic is an emergency medicine trained board certified physician. He completed his undergraduate degree at the University at Albany in computer science and completed his medical training at the University of Toledo in Toledo Ohio. His residency training was at the Albany Medical Center in Albany New York in emergency medicine. Since graduation Dr. Vukovic has worked at Ellis Hospital's Emergency Department in Schenectady New York. He also serves as the medical director for the sexual assault forensic examiner program at Ellis. Additionally, he has worked at Samaritan and Albany Memorial Hospital in the Albany New York area. He now brings his wealth of experience to United Concierge Medicine.

Kara Pagels PA-C

Patient Care Specialist

Kara is a board-certified Physician Assistant. She gained her love for medicine with her initial experience as a Patient Care Technician at Glens Falls Hospital Emergency Department, which inspired her to become a Physician Assistant. She completed her undergraduate work at University at Buffalo with a Biomedical Science degree as well as a minor in Pharmacology and Toxicology. She then received a Master of Science degree at Albany Medical College. Since graduation, Kara has worked in Emergency Medicine at St. Peter’s Hospital in Albany, NY and Ellis Hospital in Schenectady NY. She is now happily bringing her enthusiasm to help the patients of United Concierge Medicine.

Ester Horowitz

Vice President of Strategic Partnerships

Ester Horowitz is entrepreneurial spirit with 30 years of experience working in emerging healthcare markets. Ms. Horowitz is a recognized subject matter expert, author, and educator with an undergraduate degree in social work and a masters degree in business administration. A lifelong New Yorker, Ms. Horowitz came to healthcare initially by creating a local nonprofit mental health support group and serving as its executive director for three years. It led to becoming involved in the evolution of new verticals in primary, urgent, specialty and hospital care, Medicaid & Medicare managed care, compliance, population health & chronic disease both personally and professionally for organizations large and small. Ms. Horowitz prefers to be the person opening the doors and building the bridges between and within companies resulting in better ways to support & serve the greater good. She has B2B and B2C experience in sales & marketing, plus management, strategic design and development of new lines of business and expanding or creating companies. Her role as Vice President of Strategic Partnerships not only allows her to focus on building UCM's current business lines on local and national levels but also provide strategic leadership and exploration of UCM growth.




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